Privacy and Confidentiality Policy
Jovial team welcomes you and thanks you for your trust. Recognizing your rights, Jovial strives to protect your information in accordance with its Privacy and Confidentiality Policy. The following is the Privacy and Confidentiality Policy under which your personal information will be handled:
First: Information We Collect and Store in Our Databases:
1. Personal information such as name, age, email address, and national ID number.
2. Personal login information such as username, password, email address, and security question and answer.
3. The nature of the online platform may require the collection of certain information related to cookies for electronic purposes that facilitate interaction between the store and the user.
Second: Does Jovial Share This Information?
1. Naturally, we strive to maintain the confidentiality of this information and retain it solely to improve the quality of our online store and facilitate transactions between us and our users.
2. As a general rule, all information is accessible only to Jovial staff and will not be published or shared with third parties.
3. We are committed to user safety. In the event of any irregular or illegal activity by a user, we may report it to the appropriate authorities.
Third: How secure is the store's information?
We are committed to the confidentiality and privacy of user information and will not violate these rules and policies. However, given that 100% security cannot be guaranteed online, our team emphasizes the following:
We strive to protect all user information and ensure that no one accesses it in violation of this store policy.
We protect this information using dedicated servers secured by specific software systems.
However, since the internet cannot be guaranteed to be 100% secure due to potential breaches or viruses affecting electronic security systems and firewalls implemented by Jovial, we advise users to keep their information strictly confidential and not to disclose any information they deem highly sensitive. This is part of our commitment to guiding and advising our users.
Fourth: The store reserves the right to cancel an order and issue a full refund if the perfumes are unavailable or if there is a technical issue.
